Refunds, Returns & Exchanges

At Blendé Hair, we take exceptional pride in the quality of our products. All of our premium Remy human hair is ethically sourced and carefully inspected before dispatch. As our extensions are made from natural human hair, slight variations in colour, texture and thickness are normal and are not considered defects.

By placing an order with Blendé Hair, you acknowledge that you have read and agreed to the following Returns & Exchanges Policy.

Returns

We offer returns within 14 days of delivery for eligible products.

To qualify for a return:

• The return must be requested within 14 days of receiving your order.

• The hair must be completely unused.

• The security tie and seal must remain fully intact.
  

• The product must be returned in its original packaging and condition.

For hygiene reasons, we cannot accept returns once the security tie has been broken or removed.

Customers are responsible for all return shipping costs.

All approved returns are subject to a 5% restocking fee, which will be deducted from the refund amount. Original shipping charges are non-refundable.

Refunds are processed once the returned product has been received, inspected and approved by our quality control team.

Items That Cannot Be Returned

Returns will not be accepted if:

• The security tie has been removed or tampered with.

• The hair has been tried on, installed, washed, cut, coloured or chemically treated.

• The product has been damaged through misuse or improper care.

• More than 14 days have passed since delivery.

• The item was purchased as a custom, special order or pre-order.

Colour Variations

As our extensions are made from natural human hair, slight colour and texture variations between batches are normal.

Please also note that colours may appear differently depending on your device, monitor settings and lighting conditions. These variations do not constitute a manufacturing fault.

If you are unsure of your shade before ordering, we strongly recommend using our complimentary Colour Match Service before purchasing.

Exchanges

If your chosen shade is not suitable, we offer colour exchanges on eligible products.

To qualify:

• Your exchange request must be made within 14 days of delivery.

• The hair must remain completely unused.

• The security tie must remain intact.

• The hair must not have been removed from the bundle.

Customers are responsible for:

• Returning the original product.

• Shipping costs for the replacement order.

Once your returned extensions have been inspected and approved, your replacement shade will be dispatched.

Order Cancellations

Because many of our orders begin processing shortly after purchase, cancellations cannot be guaranteed.

If a cancellation request is approved before dispatch, a 5% payment processing and administration fee will be deducted from the refund.

Orders that have already shipped cannot be cancelled and must instead follow our Returns Policy.

Custom-made, special-order and pre-order products cannot be cancelled once the order has been placed.

Faulty or Incorrect Products

If you believe you have received a faulty, damaged or incorrect item, please contact us within 7 days of delivery by emailing contact@blendehair.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs or videos

Where a genuine manufacturing defect is confirmed, Blendè Hair will, at our discretion:

• Replace the product,

• Repair the product where appropriate, or

• Provide a refund if a replacement is unavailable.

Natural characteristics of human hair, slight colour variations or differences in texture are not considered manufacturing defects.

28-Day Manufacturing Warranty

Blendè Hair products are covered by a 28-day manufacturing warranty from the date of delivery.

This warranty covers genuine manufacturing defects only.

The warranty does not cover:

• Normal wear and tear.

• Incorrect installation.

• Damage caused by colouring, bleaching, cutting or chemical treatments.

• Damage caused by heat styling or improper aftercare.

• Products altered from their original condition.

Lost or Damaged Deliveries

Once an order has been handed to the courier, delivery is the responsibility of the shipping provider.

If your parcel is delayed, lost or damaged in transit, we will gladly assist with the courier's investigation, but Blendè Hair cannot guarantee replacement or reimbursement until the courier's investigation has concluded.

Customers are responsible for ensuring the shipping address provided at checkout is accurate.

Unclaimed or Refused Deliveries

If a parcel is returned to Blendè Hair because it was unclaimed, refused or an incorrect address was provided, the customer will be responsible for any additional shipping costs required to resend the parcel.

Where a refund is approved, original shipping costs will not be refunded and the applicable 5% restocking fee will apply.

Product Use & Liability

Our products are intended to be used strictly in accordance with our installation and care instructions.

Blendè Hair accepts no liability for hair loss, scalp irritation, allergic reactions or damage resulting from improper installation, misuse, failure to follow our instructions or individual sensitivities.

Customers are encouraged to perform a patch test before use.

International Orders

International customers are responsible for all customs duties, taxes, import charges and clearance fees imposed by their local authorities.

These charges are not included in our prices and are non-refundable.

Contact Us

If you have any questions regarding our Returns & Exchanges Policy, please contact our customer support team:

Email: contact@blendehair.com

We are committed to providing outstanding customer service and will always do our best to resolve any concerns promptly and fairly.