Shipping policy

Shipping Policy

At Blendé Hair, we proudly ship worldwide from our headquarters in United Arab Emirates.

We offer FREE UAE shipping on all orders over AED 200

Please note that free shipping covers the delivery cost only. International duties, taxes and customs charges are not included and remain the responsibility of the customer.

Current Processing Times

Please note: We are currently operating on a pre-order basis.

Current dispatch time is approximately:

  • United Arab Emirates: 2–3 weeks
  • International Orders: 3–4 weeks

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Standard Shipping

Orders are processed Monday to Friday (excluding UAE public holidays).

Orders placed after 1:00 pm GST on Fridays will begin processing on the following Monday.

Delivery times shown at checkout are estimates only and begin once your order has been dispatched.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking details.

We use Aramex for our delivery and they should contact you via WhatsApp with the number you provided. 

Please allow up to 24 hours for tracking information to become active.

International customers may also be able to track their parcel through their local postal or courier service using the same tracking number.

Shipping Delays

While we always aim to dispatch and deliver orders as quickly as possible, delays can occasionally occur due to circumstances outside our control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier delays
  • Industrial action
  • Natural disasters
  • Other force majeure events

Blendé Hair cannot accept responsibility for delays caused by third-party shipping providers or customs authorities.

International Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT or brokerage fees imposed by your country's customs authority.

These charges:

  • Are not included in your order total.
  • Must be paid by the customer.
  • Vary by country.
  • Cannot be estimated or collected by Blendè Hair.

Failure to pay customs charges may result in your parcel being returned to us. Any original shipping charges are non-refundable.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information entered at checkout is accurate.

If you notice an error after placing your order, please contact us immediately at contact@blendehair.com.

While we will always do our best to update your details before dispatch, we cannot guarantee changes once your order has entered processing.

Blendé Hair is not responsible for parcels shipped to incorrectly supplied addresses.

Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you have not received it, please:

  • Contact your courier immediately.
  • Check with neighbours, reception or building management.
  • Verify that the shipping address provided at checkout was correct.

Unfortunately, Blendé Hair cannot be held responsible for parcels confirmed as successfully delivered by the shipping carrier.

Lost or Damaged Parcels

Once your order has been handed to the shipping carrier, responsibility for the parcel transfers to the courier.

Should your parcel become lost or damaged during transit, we will gladly assist by providing shipping information and supporting any investigation with the courier. Final decisions regarding compensation remain with the shipping provider.

International Shipping Restrictions

Blendé Hair complies with all applicable export regulations.

We reserve the right to refuse or cancel shipments to destinations where delivery is restricted by local laws, sanctions or carrier limitations.

Fraud Prevention

To protect both our customers and Blendé Hair, all orders are subject to fraud screening.

Orders identified as potentially fraudulent may be delayed, cancelled or require additional identity verification before dispatch.

Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Care team:

Email: contact@blendehair.com